Artificial intelligence in everyday life
We are in a new era, where artificial intelligence has gone from being science fiction to being part of everyday life. Customer requirements are increasing exponentially. They are expecting companies to be available round the clock, on a wide range of digital platforms, and with seamless user interfaces. The trend is pointing clearly in one direction: users like to interact with artificial intelligence, whether by chat or using voice technology.
Gartner predicts that artificial intelligence will be handling as much as 95% of all customer dialogues by 2025, and this is desired by both customers and companies.