Long-term application management for business-critical support systems

For more than 20 years, Knowit has supported the client with business-critical systems through maintenance, development, security adaptations and quality assurance. The collaboration has helped create continuity across critical applications while reducing operational costs over time. 

The client operates in an industry with high demands for reliability and continuous technological development. Several business-critical applications have been in use for many years and continue to play a central role in daily operations. 

As technologies, platforms and security requirements evolve, these applications require ongoing maintenance, further development and adaptation throughout their lifecycle. This helps ensure they remain secure, stable and relevant over time. 

The client needed support to manage and further develop legacy applications that continue to play an important role in the business. 

The challenge was to maintain stable operations while enabling these long-lived applications to support new business requirements, evolving technologies and changing security needs throughout their lifecycle. Because the applications are deeply integrated into internal workflows, the work required both technical expertise and a strong understanding of the client’s operations. 

The client also needed the flexibility to adapt skills and capacity over time while maintaining continuity for business-critical systems. 

Knowit supports the client with long-term management and development of several business-critical applications. The work combines maintenance, security adaptations and new development in one coordinated setup. Through cross-functional agile teams, the client receives support for both daily operations and continued development. 

The collaboration includes: 

• Application management and development 
• Security adaptations for legacy applications 
• Support for production planning and workflows 
• Quality assurance using robotics and machine learning 
• Flexible competence based on business needs 

The collaboration has strengthened the client’s ability to manage and develop critical applications over time. By coordinating several systems within one setup, the client has gained greater continuity, more efficient development, and stronger support for daily operations. The work also helps keep legacy applications secure, relevant, and ready for changing business needs.

Value for the client: 

• More efficient management of critical applications  
• Stronger continuity and knowledge retention across systems  
• Faster path from business need to implemented functionality  
• Security and quality integrated into ongoing development 

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