Service design is all about developing, planning and organizing services that create good customer and user experiences over time. Service design is based on the knowledge that the experience of a service depends on all these points of contact. Deploying service design in strategic processes can boost competitiveness and help the company stand out as unique, with a strong brand on all interfaces. Effectiveness can be optimized across the company’s value network, delivering greater profitability and loyalty. It is also possible to consolidate new ideas and foster a sense of belonging. 

Our service designers are creative problem solvers working on everything from specific physical or digital products to major innovation and strategy processes.

 

By contacting us you consent to Knowit handling your e-mail address and your name for the purpose of sending the requested information to you.

The party ultimately responsible for handling of personal data is either a subsidiary within the group or Knowit AB. If you know which Knowit company is the controller, you can contact that Knowit company directly, and you can always contact us at dataprotection@knowitgroup.com.

We store information about you for as long as we have your consent. You can at any time revoke your consent by clicking on Unsubscribe. The processing is performed in accordance with Knowit’s privacy policy.

Vill du att vi ska ringa upp dig?

By contacting us you consent to Knowit handling your e-mail address and your name for the purpose of sending the requested information to you.

The party ultimately responsible for handling of personal data is either a subsidiary within the group or Knowit AB. If you know which Knowit company is the controller, you can contact that Knowit company directly, and you can always contact us at dataprotection@knowitgroup.com.

We store information about you for as long as we have your consent. You can at any time revoke your consent by clicking on Unsubscribe. The processing is performed in accordance with Knowit’s privacy policy.

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User insights

Knowit has years of experience of various kinds of research into the user experience. We conduct qualitative in-depth interviews and observations, major studies, usability testing and web analysis. 

Usability testing

Usability testing is the cheapest and most effective way to identify errors in the solutions you create. Our tests can provide valuable data in all phases of a digital solution.

Accessibility

Almost 20 per cent of the working population currently have some kind of functional impairment. If you make your digital solution accessible to everyone, you will reach more users and the search engines will favor your web site. We know how to go about it.

By contacting us you consent to Knowit handling your e-mail address and your name for the purpose of sending the requested information to you.

The party ultimately responsible for handling of personal data is either a subsidiary within the group or Knowit AB. If you know which Knowit company is the controller, you can contact that Knowit company directly, and you can always contact us at dataprotection@knowitgroup.com.

We store information about you for as long as we have your consent. You can at any time revoke your consent by clicking on Unsubscribe. The processing is performed in accordance with Knowit’s privacy policy.

Vill du att vi ska ringa upp dig?

By contacting us you consent to Knowit handling your e-mail address and your name for the purpose of sending the requested information to you.

The party ultimately responsible for handling of personal data is either a subsidiary within the group or Knowit AB. If you know which Knowit company is the controller, you can contact that Knowit company directly, and you can always contact us at dataprotection@knowitgroup.com.

We store information about you for as long as we have your consent. You can at any time revoke your consent by clicking on Unsubscribe. The processing is performed in accordance with Knowit’s privacy policy.

Thank you We’ll call shortly.

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