Challenge
We love innovation and we love a challenge. When Enkla Elbolaget approached us with their idea we were quickly onboard, offering an innovative technical solution that met their high demands for accessibility, simplicity and flexibility.
Using the invoice as a communication channel to both private and corporate customers, we were forced to get maximum use from every inch of space and create an experience around an otherwise dull and hard-to-interpret invoice.
The content of the new invoice needed to be carefully thought out, as well as capable of being targeted to different customer groups.
The customer themselves was to be able to select some of the content, such as specified and visually represented electricity consumption, specified VAT and/or detailed price information. The customer also needed to be able to select the method of distribution for the invoice, for example e-mail, internet or hard copy. All of this in a seamless, user-friendly self-service portal available via smartphone or the Min El customer portal.
Customer Services should be able to easily change the layout and content, such as marketing messages, energy-saving and housekeeping tips and/or coming events arranged by the electricity company.
