Service design is all about developing, planning and organizing services that create good customer and user experiences over time. Service design is based on the knowledge that the experience of a service depends on all these points of contact. Deploying service design in strategic processes can boost competitiveness and help the company stand out as unique, with a strong brand on all interfaces. Effectiveness can be optimized across the company’s value network, delivering greater profitability and loyalty. It is also possible to consolidate new ideas and foster a sense of belonging. 

Our service designers are creative problem solvers working on everything from specific physical or digital products to major innovation and strategy processes.

 

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User insights

Knowit has years of experience of various kinds of research into the user experience. We conduct qualitative in-depth interviews and observations, major studies, usability testing and web analysis. 

Usability testing

Usability testing is the cheapest and most effective way to identify errors in the solutions you create. Our tests can provide valuable data in all phases of a digital solution.

Accessibility

Almost 20 per cent of the working population currently have some kind of functional impairment. If you make your digital solution accessible to everyone, you will reach more users and the search engines will favor your web site. We know how to go about it.

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