Service design is all about developing, planning and organizing services that create good customer and user experiences over time. Service design is based on the knowledge that the experience of a service depends on all these points of contact. Deploying service design in strategic processes can boost competitiveness and help the company stand out as unique, with a strong brand on all interfaces. Effectiveness can be optimized across the company’s value network, delivering greater profitability and loyalty. It is also possible to consolidate new ideas and foster a sense of belonging.
Our service designers are creative problem solvers working on everything from specific physical or digital products to major innovation and strategy processes.