For sustainable cities and communities of the future ICT can support the public administration to improve its efficiency; this is where digitalization steps in. Electronic services available at a single access point also benefit users, making transactions more efficient and straightforward. The administration costs are reduced, accessibility improved and a platform for inclusion provided.
The Ministry of Finance prepared a program named National Architecture for Digital Services and handed it over to the Population Register Centre for implementation. Knowit will execute three major projects: service view, user identification and the role and authorization service.
Existing suomi.fi and yritys-suomi.fi online services will be further developed for the new service. Public authorities will let customers express their wishes instead of being controlled from above.
It improves the dialog between public authorities and citizens, and provide efficiency gains through crowdsourcing, collaboration and innovation.
The service will also include prompts to remind people of when their tax return should be submitted, or vehicle inspection carried out, for example.
Each user will be able to customize the service view to display the services they require – including services offered by commercial operators. The program aims to include a comprehensive selection of public and private service providers.
Electronic user identification will be built so that all public services will be available with a single sign-on.
The role and authorization service will allow people to act on behalf of their children or parents, for example, who are under their guardianship.
The projects included in the National Architecture for Digital Services are being prepared and are scheduled for completion by the beginning of spring 2017.