As part of an overall digitalisation programme, the City of Oslo – together with Knowit – wished to create improved support for electronic interaction between City agencies; to and from the joint central system as well as to and from external registers and other organisations working with the City. This work also included the management of their integration platform, an essential element of their IT infrastructure and digital vision.

The aim was improved dialogue with residents and improved internal work processes. Included in the scope of the assignment were modernisation, increased efficiency, improved time-to-market and better user management.


Man on a park bench reading from his smartphone


Knowit delivered Application Development & Lifecycle Management (ADLM) for some of the City’s most important systems.

With a project team consisting of over 30 consultants, delivery was completed with using modern ADLM methods and technologies in the form of continuous delivery. 

The result

Delivery consisted of

  • Maintaining a customised joint integration platform with message management 
  • Upgrading and maintaining the City’s public directory services
  • Electronic communication and interaction as the primary channel for dialogue with citizens and businesses, automated processing and fully customised case management system with archiving functions
  • Mobile application for Urban Environment Agency, Popsenteret
  • Over 300 electronic forms
  • Altinn integration (Culture, Health and Welfare)
  • E-payment solution (Industry, Education)
  • Archive integration with DocuLive/P360 (Culture, Transport) procurement portal, Orientation/Pathfinder (Industry)
  • Integration with financial system (Agresso)
  • e-Invoicing
  • Import and export of transactions
  • Collection of contractor data (Urban Environment Agency).
  • Consultation on collaborative platforms and wiki (Water and Sewage, Education, City Hall, City districts) 
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