The assignment

The assignment covered the complete process from drafting the concept for design, structure, and content and a workshop where needs were identified, to development, training, and implementation of the ultimate solution.

Objectives met with new website

The main objective of the project was that should make it easy to find information about the Municipality of Eksjö and the organisation’s mission, activities, and services.

Enhanced digital communication - The site should be perceived as attractive and inspiring, both visually and from the user perspective. It is easy for new and repeat visitors to navigate and find what they are looking for. The information on the website is clear, current, and accurate. Naturally, the site must be search engine-optimised.

Sub-sites on, for which many different colour schemes can be chosen, are part of the main site, The sub-sites are clearly part of the whole, but they still have their own “display windows.” See for example Eksjö Museum and the Eksjö Public Library.

Improved e-service – integrates well with the municipality’s self-service platform and the self-services and e-services that Eksjö offers. Opinions and fault reports are visible to anyone who is interested.

A channel to social media – Social media like Facebook, Instagram, and YouTube are important channels of communication and are considered complements to the site and the municipality’s public communications. Site content can easily be shared on social media.

Greater transparency and insight are provided in various ways, including providing access to open data, key figures, and web TV broadcasts of municipal council meetings.

Continuous monitoring and development - Methods and procedures for measuring and monitoring the user/customer experience were developed. The new site support internally efficient methods and streamline the editorial process for the site's web editor - “Doing it right is a sheer delight.”

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Johan Stenborg
Site manager, Knowit Experience
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