Person on a train station

Challenge

Ruter wanted Knowit to build an app that worked on all mobile phones, for all types of users and in all kinds of places.

Solution

Agile service design and continuous testing have led us to today’s solution. The solution needed to work just as well for new as for returning users. For the student travelling to university each day to be able to quickly buy a ticket – with only two clicks. For the pensioner travelling twice a year from Lillehammer to Oslo to visit relatives – who probably doesn’t know the area or the app and needs guidance. 

An important factor behind the success of the project was that we had good communication with the various user groups who would have contact with the solution, including commuters, bus drivers, controllers, shops and customer services.

RuterBillett iPhone app

The result

RuterBillett was named app of the year by Mobile Trends 2013. The app was also nominated for the Gold Key (Appworks) and the Rosing Award from the Norwegian Computer Society.

20% of all ticket sales take place with the help of RuterBillett

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By contacting us you consent to Knowit handling your e-mail address and your name for the purpose of sending the requested information to you.

The party ultimately responsible for handling of personal data is either a subsidiary within the group or Knowit AB. If you know which Knowit company is the controller, you can contact that Knowit company directly, and you can always contact us at dataprotection@knowitgroup.com.

We store information about you for as long as we have your consent. You can at any time revoke your consent by clicking on Unsubscribe. The processing is performed in accordance with Knowit’s privacy policy.

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