Solution during the covid-19 pandemic
Changes to the team
The most noticeable change in the team was that all coworkers were recommended to work from home, because of the covid-19 situation. As many had already been working from home occasionally, there were routines and processes for this, so the team’s deliveries to the client were not affected.
Changes for the client
Within a short period of time, the virus has had an impact on many companies. The focus needs to be on optimizing the sales flow. To secure future revenue streams, the team has worked with the client to prioritize the company’s roadmap for the future, so the focus is primarily on activities that increase business, in both the short and long term.
A major deployment has been pushed forward to free up resources in the team. The focus is now on optimization of customer conversion, development of revenue-adding functionality, and active marketing efforts to maintain and drive the client’s sales. Through daily contact with the client and continual, daily follow-ups, the team works to quickly change and adapt the various development efforts.
Ratsit could after just a week see positive effects of the efforts made and the team is continuing to work with a lot of flexibility, keeping a watchful eye on the developing situation.